Stephen Shields, a Senior Consultant with Gallup, works with organizations to enhance customer and employee engagement. He consults with clients on branding, employee culture, customer interactions, targeted hiring, and talent development, providing practical insights and timely interventions that facilitate learning, execution, and accountability.
Stephen conducts one-on-one coaching with executive and mid-level managers and team-building sessions with management and leadership groups; he also presents on leadership and employee and customer engagement to large groups. He has worked with clients in the healthcare, financial services, retail, insurance, hospitality, and pharmaceutical sectors and with clients in government, education, and the military.
Prior to joining Gallup, Stephen was with USA TODAY for nearly 20 years. He is a nine-time recipient of the company’s Jewell Award, which recognizes employees for outstanding performance and commitment to excellence. Stephen served in management roles in technology, marketing, customer service, and operations. His introduction to Gallup’s thinking began when he became a client of Gallup at USA TODAY.
Stephen is a freelance writer and has published articles in publications such as Rev magazine and Next-Wave. He has also written chapters for two books on the nexus of technology and religion.
Stephen received his bachelor’s degree in Classical and Koine Greek and Biblical studies from Bryan College in Dayton, Tennessee. He received a Master of Divinity degree from Grace Theological Seminary in Winona Lake, Indiana.
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